http://supportcentre.hetzner.co.za/rssfeed/network_notices.xmlUpdates regarding Hetzner's networkThu, 17 May 2012 01:03:58 +0200Thu, 17 May 2012 01:03:58 +0200http://www.rssboard.org/rss-specificationhttp://www.hetzner.co.za/helpcentre/index.php/network-notices/2743Start Date2012-05-16 17:00:00Resolved DateTBAStatusattendingTypeftpbackup7.jnb2.host-h.net - unavailablePoint of impactftpbackup7.jnb2.host-h.net - 41.203.18.246Symptoms experiencedCustomers are unable to use the FTP backup server mentioned above.Cause of problemHardware failureEstimated time of repairTBAAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2743http://www.hetzner.co.za/helpcentre/index.php/network-notices/2739Start Date2012-05-17 17:00:00 SASTResolved Date2012-05-17 19:00:00 SASTStatusattendingTypeEmergency Maintenance: www13.flk1.host-h.netPoint of impact188.40.1.133Symptoms experiencedCustomers will not be able to access websites and email hosted on www13.flk1.host-h.net (188.40.1.133) for 15 - 30 minutes during the maintenance window.Cause of problemHardware UpgradeEstimated time of repair15 - 30 minutes during the maintenance windowAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2739http://www.hetzner.co.za/helpcentre/index.php/network-notices/2735Start Date2012-05-16 07:00:00 SASTResolved DateTBAStatusattendingTypeHigh international latency via SAIX / TelkomPoint of impactGerman Data CentresSymptoms experiencedCustomers connecting via SAIX / Telkom ADSL will experience high latency when attempting to send and receive emails or browse to websites hosted on, servers hosted in Germany.Cause of problemInternational network latencyEstimated time of repairTBAAdditional informationSAIX / Telkom customers are encouraged to escalate the latency directly to their internet service providers.AttendingSAIX Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2735http://www.hetzner.co.za/helpcentre/index.php/network-notices/2727Start Date2012-05-17 18:00:00 SAST Resolved Date2012-05-17 18:30:00 SAST StatusattendingTypeRoutine Maintenance: Generator Point of impactGenerator Load TestSymptoms experiencedNo downtime is expected as this is a routine load test for the generator.Cause of problemRouter maintenanceEstimated time of repair30 minutesAdditional informationWe will simulate a power failure and let the generator run with the full load. We will revert back to Eskom power once the test is complete. AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2727http://www.hetzner.co.za/helpcentre/index.php/network-notices/2741Start Date2012-05-16 17:00:00Resolved Date2012-05-17 01:00:00StatusresolvedTypeContact Centre - High Ticket and Call VolumesPoint of impactHetzner Contact CentreSymptoms experiencedKindly note that the contact centre is experiencing high ticket and call volumes. As a result, response to emails may be slow and hold times on the phone may be longer than usual.Cause of problemOffice internet connectivity issuesEstimated time of repair08 hoursAdditional informationInternet connectivity issues to our office has resulted in a ticket backlog.AttendingHetzner Consultants]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2741http://www.hetzner.co.za/helpcentre/index.php/network-notices/2725Start Date2012-05-16 22:42:39Resolved Date2012-05-16 23:30:30StatusresolvedTypeUnreachable server: www70.jnb2.host-h.netPoint of impactwww70.jnb2.host-h.net - 41.203.18.70Symptoms experiencedCustomers will not be able to access websites and email hosted on www70.jnb2.host-h.net (41.203.18.70) during the investigation window.Cause of problemServer became unresponsiveEstimated time of repair45 minutesAdditional informationAttendingExample: Hetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2725http://www.hetzner.co.za/helpcentre/index.php/network-notices/2737Start Date2012-05-16 22:00:00 SASTResolved Date2012-05-16 23:00:00 SASTStatusresolvedTypeEmergency Maintenance: MTN Business routing infrastructurePoint of impactCape Town data centres 1, 2 and 3Symptoms experiencedClients may experience intermittent connectivity to servers hosted within the Great Westerford (Cape Town) data centres during the maintenance window.Cause of problemMTN Business router maintenanceEstimated time of repair60 MinutesAdditional informationMTN Business will be replacing a faulty interface converter module on their core routing facility. No downtime is expected, however slight degradation of services may be experienced during the maintenance window.AttendingMTN Business Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2737http://www.hetzner.co.za/helpcentre/index.php/network-notices/2733Start Date2012-05-15 22:50:00 SASTResolved Date2012-05-16 00:35:00 SASTStatusresolvedTypeEmergency Maintenance: sql7.cpt1.host-h.netPoint of impact196.7.147.74Symptoms experiencedAfter the hard disk upgrade performed on this server at 22:00 this evening, the rebuilding of the RAID is causing abnormally high load. Our Technicians have decided to stop the MySQL service to increase the speed at which the RAID rebuild is performed.Cause of problemEmergency Maintenance: RAID rebuildEstimated time of repair1 hour 45 minsAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2733http://www.hetzner.co.za/helpcentre/index.php/network-notices/2723Start Date2012-05-15 22:00:00 SASTResolved Date2012-05-15 22:30:00 SASTStatusresolvedTypePlanned Maintenance: sql7.cpt1.host-h.netPoint of impact196.7.147.74Symptoms experiencedCustomers will not be able to access databases hosted on sql7.cpt1.host-h.net (196.7.147.74) during the maintenance window.Cause of problemHard Drive UpgradeEstimated time of repair15 -30 MinutesAdditional informationThe server will have both drives upgraded. This means two instances of downtime. The first on the 15th of May and the second on the 16th of May.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2723http://www.hetzner.co.za/helpcentre/index.php/network-notices/2731Start Date2012-05-15 11:40:00 SASTResolved Date2012-05-15 11:43:00 SASTStatusresolvedTypeUnreachable Server: www13.flk1.host-h.netPoint of impact188.40.1.133Symptoms experiencedCustomers will not be able to access websites and email hosted on www13.flk1.host-h.net (188.40.1.133) during the investigation window.Cause of problemUnresponsive operating systemEstimated time of repair30 minutesAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2731http://www.hetzner.co.za/helpcentre/index.php/network-notices/2729Start Date2012-05-15 11:35:00 SASTResolved Date2012-05-15 11:40:00 SASTStatusresolvedTypeEmergency Maintenance: sql7.jnb2.host-h.netPoint of impact41.203.18.187Symptoms experiencedCustomers will not be able to access databases hosted on sql7.jnb2.host-h.net (41.203.18.187) during the maintenance window.Cause of problemFaulty PSUEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2729http://www.hetzner.co.za/helpcentre/index.php/network-notices/2717Start Date2012-05-11 10:00:00 SASTResolved Date2012-05-11 18:10:00 SASTStatusresolvedTypePacket Loss : Johannesburg NetworkPoint of impactJohannesburg Symptoms experiencedCustomers who are hosted in Hetzners Johannesburg data centres may be experiencing packet loss when connecting to their sites, email or servers hosted in Johannesburg.Cause of problemPacket loss between IS and MTBEstimated time of repairTBAAdditional informationThe packet loss appears to be on the MTN Business network. Hetzner has escalated this to MTN Business and is currently awaiting feedback. UPDATE: The problem seems to only affect IS ADSL customersAttendingIS and MTNB engineers are investigating]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2717http://www.hetzner.co.za/helpcentre/index.php/network-notices/2721Start Date2012-05-14 09:47:20 SASTResolved Date2012-05-14 10:00:10 SASTStatusresolvedTypeUnreachable Server: www102.cpt1.host-h.netPoint of impact196.7.147.86Symptoms experiencedCustomers will not be able to access websites and email hosted on www102.cpt1.host-h.net (196.7.147.86) during the investigation window.Cause of problemServer became unresponsiveEstimated time of repair15 - 30 minutesAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2721http://www.hetzner.co.za/helpcentre/index.php/network-notices/2719Start Date2012-05-14 08:19:00 SASTResolved Date2012-05-14 08:59:00 SASTStatusresolvedTypeHetzner Phone SystemPoint of impactContact CentreSymptoms experiencedClients may experience intermittent problems when calling our contact centre. If you need to reach us urgently and you are unable to do so telephonically, please send a mail to support@hetzner.co.za with the subject: URGENT.Cause of problemPhone system server unresponsiveEstimated time of repair60 minutesAdditional informationAttendingPhone System Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2719