UPDATE: The server is back up and functioning, but clients may experience slow response on mail and websites as RAID is being rebuilt.Cause of problemHardware MaintenanceEstimated time of repair1 hourAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/1213http://www.hetzner.co.za/helpcentre/index.php/network-notices/1211Start Date2010-08-30 14:15:00 SASTResolved Date2010-08-30 16:30:00 SASTStatusresolvedTypeMTN Business: International Degradation and Peering IssuesPoint of impactInternational and local peeringSymptoms experiencedInternational and local customers including those making use of Telkom, MTN and Vodacom 3G will experience difficulty connecting to Hetzner hosting services (including konsoleH and webmail).Cause of problemMTN Business peering issuesEstimated time of repair2 hours and 15 minutesAdditional informationMTN have reported that the network issues to local and international sites has been resolved. They are monitoring the traffic for any further issues. Customers may experience packet loss while the backlog of traffic clears. AttendingMTN Business Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/1211http://www.hetzner.co.za/helpcentre/index.php/network-notices/1209Start Date2010-08-26 07:00:00 SASTResolved Date2010-08-26 08:00:00 SASTStatusresolvedTypeWebmail: IMAP Service RestartPoint of impactWebmail & IMAP in all locationsSymptoms experiencedCustomers making use of webmail or IMAP within the maintenance window may experience 1 to 2 minutes of interruption in these services within the maintenance window.Cause of problemIMAP service restartEstimated time of repair1 to 2 minutes per hostAdditional informationHetzner Engineers will be performing maintenance on IMAP services which necessitates a service restart.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/1209http://www.hetzner.co.za/helpcentre/index.php/network-notices/1205Start Date2010-08-23 14:30 SASTResolved Date2010-08-23 15:20 SASTStatusresolvedTypeShared Database Server Connectivity Issues: sql4a.your-server.co.zaPoint of impactCape TownSymptoms experiencedTemporary loss of connectivity to the below shared database server: sql4a.your-server.co.za (196.7.147.224)Cause of problemTBAEstimated time of repairAdditional informationHetzner Engineers are investigating.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/1205http://www.hetzner.co.za/helpcentre/index.php/network-notices/1195Start Date2010-08-21 00:15:00 SASTResolved Date2010-08-21 02:30:00 SASTStatusresolvedTypeMTN Business Planned Power Maintenance JNB2: Installation of 3rd UPSPoint of impactJohannesburg Data Centre 2Symptoms experiencedNo downtime is expected during the maintenance window. As the UPS infrastructure will be offline for the duration of the maintenance window, if there is a break in utility power transmission, this will result in loss of power.Cause of problemPower MaintenanceEstimated time of repair2 hour 15 minutesAdditional informationMTN Business will be installing a 3rd UPS in the Gallo Manor Data Centre (JNB2). The installation requires the UPS infrastructure to be offline for the duration of the maintenance window. As a result there will be no standby power available during the maintenance window. Although no interruption to power is expected, any power outage that may occur will cause a disruption to services until the generator has been powered up and services have been restored. Truserv customers who wish to shut down their servers as a precaution should do so by Friday night, 23:50. Please confirm via email to support@hetzner.co.za if you need your servers to be rebooted after the maintenance has been completed.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/1195http://www.hetzner.co.za/helpcentre/index.php/network-notices/1181Start Date2010-08-20 08:44:00 SASTResolved Date2010-08-20 10:40:00 SASTStatusresolvedTypeEmergency Maintenance: www115.nur4.host-h.netPoint of impactGermanySymptoms experiencedLoss of connectivity to websites and email hosted on: www115.nur4.host-h.netCause of problemHardware failureEstimated time of repairAdditional informationCustomers will be unable to access hosting services on the server, while the hardware maintenance is being performed.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/1181