http://supportcentre.hetzner.co.za/rssfeed/network_notices.xmlUpdates regarding Hetzner's networkSat, 04 Feb 2012 13:39:12 +0200Sat, 04 Feb 2012 13:39:12 +0200http://www.rssboard.org/rss-specificationhttp://www.hetzner.co.za/helpcentre/index.php/network-notices/2325Start Date2012-02-05 20:00:00 SASTResolved Date2012-02-05 21:00:00 SASTStatusattendingTypePlanned Maintenance: Debian Upgrade Point of impactwww19.flk1.host-h.net, www45.jnb2.host-h.net, www94.jnb2.host-h.netSymptoms experiencedCustomers hosted on the following servers : www19.flk1.host-h.net(188.40.0.102), www45.jnb2.host-h.net(41.203.18.45), www94.jnb2.host-h.net(41.203.18.243) will not be able to access websites and email during the maintenance window.Cause of problemDebian UpgradeEstimated time of repair20 - 60 minutes per serverAdditional informationHetzner is migrating its hosting platform to Debian Squeeze, the latest stable version of Debian.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2325http://www.hetzner.co.za/helpcentre/index.php/network-notices/2321Start Date2012-02-03 17:00:00Resolved DateStatusattendingTypeDelay in ticket response timesPoint of impactHetzner Contact CentreSymptoms experiencedTicket responses from the Hetzner Contact Centre will be delayed as a result of high ticket volumes.Cause of problemHigh ticket volumesEstimated time of repairAdditional informationFor urgent matters, please contact our Support Department telephonically.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2321http://www.hetzner.co.za/helpcentre/index.php/network-notices/2303Start Date2012-02-04 02:00:00 SASTResolved Date2012-02-04 07:00:00 SAST StatusresolvedTypePlanned Maintenance: Debian Upgrade - Managed Dedicated ServersPoint of impactAll Hetzner managed dedicated serversSymptoms experiencedCustomers hosted on Hetzner managed dedicated servers will not be able to access websites and email during the maintenance window. Cause of problemDebian UpgradeEstimated time of repair20 - 60 minutes per serverAdditional informationHetzner is migrating its hosting platform to Debian Squeeze, the latest stable version of Debian.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2303http://www.hetzner.co.za/helpcentre/index.php/network-notices/2305Start Date2012-02-04 02:00:00 SASTResolved Date2012-02-04 07:00:00 SASTStatusresolvedTypePlanned Maintenance: Debian Upgrade - German Data CentrePoint of impactAll Web Hosting ServersSymptoms experiencedCustomers hosted on Web Hosting Servers in Germany will not be able to access websites and email during the maintenance window. Cause of problemDebian UpgradeEstimated time of repair20 - 60 minutes per serverAdditional informationHetzner is migrating its hosting platform to Debian Squeeze, the latest stable version of Debian.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2305http://www.hetzner.co.za/helpcentre/index.php/network-notices/2301Start Date2012-01-27 09:00:00 SASTResolved Date2012-02-02 21:00:00 SASTStatusresolvedTypeOutgoing Mail : www83.cpt1.host-h.netPoint of impact196.7.147.60Symptoms experiencedCustomers with email hosted on the shared web hosting server: www83.cpt1.host-h.net (196.7.147.60) may experience difficulty sending email.Cause of problemBlacklisted IP at spam authorityEstimated time of repairTBAAdditional informationThe shared hosting server is listed with a blacklist authority. A temporary workaround is to use your ISP's outgoing mail server. Click here for a list of alternative SMTP servers.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2301http://www.hetzner.co.za/helpcentre/index.php/network-notices/2323Start Date2012-02-03 08:40 SASTResolved Date2012-02-03 08:55 SASTStatusresolvedTypeUnreachable Servers: www21.jnb1.host-h.netPoint of impact196.22.132.21Symptoms experiencedCustomers will not be able to access websites and email hosted on www21.jnb1.host-h.net (196.22.132.21) during the investigation window.Cause of problemServer became unresponsiveEstimated time of repair15minsAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2323http://www.hetzner.co.za/helpcentre/index.php/network-notices/2307Start Date2012-02-03 04:00:00 SASTResolved Date2012-02-03 07:00:00 SASTStatusresolvedTypePlanned Maintenance: Debian Upgrade - Johannesburg Data Centre Point of impactAll Web Hosting ServersSymptoms experiencedCustomers hosted on Web Hosting servers in Johannesburg will not be able to access websites and email during the maintenance window. Cause of problemDebian UpgradeEstimated time of repair20-60 minutes per serverAdditional informationHetzner is migrating its hosting platform to Debian Squeeze, the latest stable version of Debian.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2307http://www.hetzner.co.za/helpcentre/index.php/network-notices/2319Start Date2012-02-02 17:00:00 SASTResolved Date2012-02-02 17:15:00 SASTStatusresolvedTypeEmergency Maintenance: www35.cpt2.host-h.netPoint of impact41.204.202.35Symptoms experiencedCustomers will not be able to access websites and email hosted on www35.cpt2.host-h.net (41.204.202.35) during the maintenance window.Cause of problemHard Drive upgradeEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2319http://www.hetzner.co.za/helpcentre/index.php/network-notices/2309Start Date2012-02-01 20:00:00 SASTResolved Date2012-02-01 23:00:00 SASTStatusresolvedTypePlanned Maintenance: Debian Upgrade - Cape Town Data Centre Point of impactAll shared serversSymptoms experiencedCustomers hosted on shared servers in Cape Town will not be able to access websites and email during the maintenance window. Cause of problemDebian UpgradeEstimated time of repair40 minutes per serverAdditional informationHetzner is migrating its hosting platform to Debian Squeeze, the most stable version of Debian.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2309http://www.hetzner.co.za/helpcentre/index.php/network-notices/2317Start Date2012-02-01 11:40:00 SASTResolved Date2012-02-01 13:20:00 SASTStatusresolvedTypeLatency: Johannesburg Data CentrePoint of impactJNB1 and JNB2Symptoms experiencedCustomers may experience slow response times when accessing hosting services hosted in our Johannesburg data centres.Cause of problemLatency on MTN RouterEstimated time of repair1hour and 40minutesAdditional informationAttendingMTN Business Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2317http://www.hetzner.co.za/helpcentre/index.php/network-notices/2311Start Date2012-01-31 14:00:00 SASTResolved Date2012-01-31 15:00:00 SASTStatusresolvedTypePlanned Maintenance: PHP 5.2.6 discontinuationPoint of impactAll Hetzner managed servers Symptoms experiencedAll customers currently on PHP 5.2.6 will be automatically upgraded to PHP 5.3.3 and will be unable to revert back to PHP 5.2.6. Cause of problemPHP UpgradeEstimated time of repairN/AAdditional informationHetzner is in the process of migrating its hosting platform to Debian Squeeze, the most stable version of Debian.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2311http://www.hetzner.co.za/helpcentre/index.php/network-notices/2315Start Date2012-01-31 14:50Resolved Date2012-01-31 15:20StatusresolvedTypeUnreachable ServersPoint of impactCape Town Datacentre 2Symptoms experiencedCustomers will not be able to access websites, databases and email hosted on: www3.cpt2.host-h.net sql10.cpt2.host-h.net www5.cpt2.host-h.net www42.cpt2.host-h.net www34.cpt2.host-h.net www41.cpt2.host-h.net Cause of problemFaulty power ductEstimated time of repair30minsAdditional informationA power duct failed in CPT2 causing the servers mentioned above to lose power.AttendingHetzner Engineers]]>http://www.hetzner.co.za/helpcentre/index.php/network-notices/2315